Support
We reply within 48 business hours.
S·Load is built and maintained by a small team. Got a question, a bug to report, or a suggestion? Write to us directly.
Direct contact
Frequently asked questions
How do I cancel my Premium subscription?
The subscription is managed by Apple. On your iPhone: Settings → Apple ID (at the top) → Subscriptions → S·Load → Cancel subscription. Cancellation takes effect immediately and you keep Premium access until the end of the paid period. No refund for the current period is possible on Apple's side.
How do I delete my account?
In the app: Profile → Delete my account. Deletion is immediate, irreversible, and wipes all your data (sessions, programs, photos, weigh-ins) from our servers.
Is my data synced across my devices?
Yes, as soon as you are signed in with the same account on two iPhones, all your sessions, programs and weigh-ins sync automatically via Supabase.
How do I reset my password?
On the sign-in screen, tap "Forgot password". An email will be sent to set a new password. If you use Sign in with Apple, Apple handles authentication, so there is no S·Load password to reset.
The app doesn't sync with Apple Health
First check the permissions: iOS Settings → Privacy & Security → Health → S·Load. Enable reading for Steps and Dietary Energy (kcal). Go back to the app and pull down to refresh the Weight tab.
I found a bug, what do I do?
Send us an email with:
- A description of the problem (what you did, what you expected, what happened?)
- Your iPhone model and iOS version (Settings → General → About)
- The S·Load version (Profile → at the bottom of the screen)
- A screenshot if possible
How do I export my data?
To export a program: open the program → share button → you get a QR code and a code to share. For a full JSON export of your data, email us a request — under GDPR, you have a right to data portability.